Project Details

Customer Churn in Power BI - Overview

Analyzing Customer Churn in Power BI

July-2025
Project Overview
This project analyzes customer churn using a Power BI dashboard. The goal is to identify factors contributing to churn and provide insights that can help a company improve customer retention.
The Challenge
The challenge is to effectively analyze and visualize customer data to understand the reasons why customers are leaving. The analysis aims to uncover key drivers of churn, such as customer demographics, contract types, and service usage.
The Solution
The solution is a comprehensive Power BI dashboard that presents various visualizations to explore customer churn data. The dashboard provides a clear overview of churn rate and breaks down contributing factors.
Tools Used
Power Bi Power query Data modeling

Key Features

Churn Overview
Customer Demographics
Contract and Service Analysis
Geographical Insights
Customer Interaction